Frequently Asked Questions

Why is my order delayed?

Order delays can occur for a variety of reasons. In the event your order has not shipped promptly, please understand we are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.

Shipping Delays

Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area using the links below.

What if there is a problem with my order?

Though issues with orders are not common, they do happen. We’re here to help when things don’t quite go as planned.

If your order was missing an item or an item from your order is missing parts, it may have been split into multiple shipments.

If you were sent the wrong item, we’ve got your back. We can’t process this type of return in-store, but you can contact us, fill in the returns form or ask for replacement.

If your order was damaged, defective, or unsatisfactory in any other way, you can request a replacement or refund in your account or by contacting us.

If the tracking information for your order shows delivery confirmation and you’re unable to find your package, please contact us.

How do I cancel or edit an order?

To make sure you get your items as soon as possible, we start processing right away so we cannot change any details associated with your order.

If you need to change anything on your order you can attempt to cancel your order while it’s in a Processing status and place a new order, but once it moves to Shipped, the order can’t be canceled.

Use these steps to see if the item or order is still in a Processing status and request a cancellation.

  1. In the upper-right corner of any page, click the Account icon.
  2. Select My orders.
  3. Click Cancel next to the item you wish to attempt to cancel.
    • If you do not see a Cancel button or the order is too far along to cancel, you may refuse the delivery or return the items after they arrive. Learn more about our return policy to start a return.

You may request to cancel without contacting Customer Care. We can’t guarantee that an order or item can be canceled, but we’ll always do our best to make it happen.

If the order or item is too far along to cancel, most items can be returned. Learn more about our return policy or contact Customer Care below to start a return.

Why was my order canceled?

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

  • Limits on available quantities
  • The item is out of stock
  • Price or other listing errors
  • Additional information is needed by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method

You will receive an email if any part of your order is canceled or if we need additional information to process your order.

Questions about a canceled order? Contact Customer Care.

How do I track an order?

You can track your order from your shipping confirmation email or by visiting We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.

Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates; each package can have different tracking details.

To track order on

  1. Go to
  2. Select the avatar icon in the upper-right corner
  3. Select My orders

If you’re not logged in or are tracking a guest order, enter the email address you used to submit your order and your order number.

If you are already logged in to your account, this link routes you to your Purchase History page, where you can scroll to the order to track it.

Keep in mind:

  • Tracking is not available for orders that are in a Processing status
  • Tracking can take up to 48 hours to update after an order is shipped
  • Not all orders will have a tracking status from the shipping carrier

How do I return an item from

If you bought an item sold and shipped by LifeDeals, you can return or replace it by mail within 90 days of receiving the order unless otherwise noted in our Return Policy.

Items purchased from dealers or resellers and not directly are not eligible for return, refund, or exchange. Learn how to return items sold by Marketplace Sellers.

How do I return an item from a Marketplace Seller?

It is easy and convenient to return items that are within the Marketplace return policy. You can find our sellers here and return your item in person, or contact Customer Care of the reseller by using the contact information on the store page of the seller.

If you’re returning one or more items in-store, pack each item you need to return separately and bring them to the customer service desk at any postal office. We’ll take care of printing as many labels as you need, but we don’t have packaging material and can’t accept any items that are not boxed and ready to ship.

How do I get a refund?

If you return your item to LifeDeals, you should see the money appear on your original payment method within five business days (depending on your financial institution).

If we have to cancel an order or item, we’ll email you right away to ask how you prefer to get your money back.

How do I get a return label?

Once you start a return, you will receive an email with your return label. You can print your label directly from the email or from your Purchase History.

To print your label from your Purchase History:

  1. Log in to your account.
  2. In your My orders page scroll to the order you want to return.
  3. Click Order Details.
  4. Click Print Return Label next to the item’s return date.

If your item is oversized or you can’t take it to your local carrier, contact Customer Care.

How do I reset my password?

If you lost or forgot your password, you can easily reset it using the following steps:

  1. Open the forgot password page.
  2. Enter the email address registered to your account.
  3. Check your email for the code. Be sure to check your junk or spam folder.
    • This code expires after 30 minutes. If your code expired, you can request a new one using the steps above.
  4. Sign in using your new password.

When creating a new password, you can’t use either of your last two passwords. If this is your first password change, you can’t use your last password. If you choose a password you’ve already used, we’ll ask you to choose a new one.

When will I be charged?

Credit, Debit, ATM, or Check Cards

If you placed your order with a credit card, debit card, ATM card, or check card, your financial institution will place an authorization on your payment method until the order ships. This appears as a pending charge on your account, and the amount varies by financial institution. Usually, you’ll see these charges range from $1.00 to the full amount of the order.

Gift Card or PayPal

If you paid for your order using a LifeDeals gift card or eGift card, or you used PayPal as your payment, your total is deducted as soon as you place your order. does not place authorizations on prepaid gift cards with the Visa, Mastercard, or American Express logo, but you may see an authorization placed by the financial institution that issued the card.