Building the most customer-friendly home interior company
May 16, 2022Dear LifeDeals Community,
My name is Menno Bouma and as the founder of LifeDeals, I’m thrilled to embark on this journey of building the most customer-friendly home interior company in the world. Today, I want to share with you the vision and values that drive us forward and the exciting steps we’re taking to achieve our goal.
From the outset, our mission has been clear: to redefine the home interior shopping experience by prioritizing our customers’ needs above all else. We believe that exceptional customer service, unmatched product quality, and a seamless shopping experience are not just ideals but essential pillars of our brand identity.
At LifeDeals, being customer-friendly goes beyond just words; it’s a commitment ingrained in every aspect of our business. From the moment you land on our website or step into one of our stores, you’ll be greeted with a curated selection of high-quality products that cater to diverse tastes and budgets. But our dedication to you doesn’t end there.
We understand that true customer-friendliness means offering flexibility and transparency at every step of your journey. That’s why we’ve extended our return times to ensure you have ample opportunity to make the right decision for your home. Our lightning-fast delivery ensures that your dream space becomes a reality in no time, while our commitment to sustainability ensures that your choices leave a positive impact on the planet.
But our vision for LifeDeals doesn’t stop at offering exceptional products and services; it’s about building a community of like-minded individuals who share our passion for creating beautiful homes. Through our founder blog, social media channels, and community events, we aim to foster a space where ideas are shared, inspiration is found, and connections are made.
As we continue on this journey, we’re committed to listening to your feedback, adapting to your needs, and continuously improving to better serve you. Your trust and support mean everything to us, and we’re grateful for the opportunity to be a part of your home interior journey.
This is what we’re working on now:
| Task | Progress | Explanation |
|---|---|---|
| Product quality | Ongoing | We always look for high quality products. So no cheap junk, but sustainable high-quality products. |
| Product offers | Ongoing | We’re working on a daily basis to find new products and add them to our store. We just started with 5 products but now we have thousands. |
| Live chat | Ongoing | We have a very customer-oriented and solution-oriented customer service that thinks along with the customer. |
| Returns | Completed | We have extended our return period and reflection period from 30 to 100 days. |
| Shipping | Ongoing | We have shortened our shipping time from 5-10 days to 1-5 working days, which is quite exceptional in the interior design industry. |
| Availability by phone | Ongoing | We constantly working on our availability by phone. |
| Website speed | Ongoing | At this moment our website is one of the fastest loading home interiour online stores in the market with a average loading time of 300ms. |
| User friendly design | Ongoing | We’re constantly testing and improving the design of our online store by running A/B-tests, doing eye-tracking research and following trends. |
Thank you for joining us on this adventure as we strive to make LifeDeals the destination of choice for all your home interior needs. Together, let’s create spaces that inspire, comfort, and delight.
Warm regards,
Menno Bouma
Founder, LifeDeals